| Deposit and Cancellation Information |
Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment is processed through the secure Windcave payment system. The name that will appear on your statement will be Distinction Te Anau Hotel & Villas. Any credit card details stored for payments are done so on the Windcave system. No credit card information is stored by us and Windcave protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.
BEST AVAILABLE NON REFUNDABLE RATES, BED & BREAKFAST NON REFUNDABLE RATES, STAY & SAVE RATES
Your credit card will be charged for the full amount at the time the reservation is made. No refunds are permitted on accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences.
FLEXI CANCELLATION RATES, BED & BREAKFAST FLEXI CANCELLATION RATES
Your credit card will be charged for the full amount at the time the reservation is made, however you may amend or cancel your booking up to 24 hours prior to arrival and a full refund will be issued upon cancellation. In the case of a no show or a cancellation inside 24 hours, the total price of the reservation will not be refunded.
BED & BREAKFAST FOR 1 RATES & PACKAGE RATES
Your credit card will be charged for the full amount at the time the reservation is made, however you may amend or cancel your booking up to 24 hours prior to arrival and a full refund will be issued upon cancellation. In the case of a no show or a cancellation inside 24 hours, the total price of the reservation will not be refunded. Unused package components are non refundable.
CHECK IN / CHECK OUT POLICY
Check in time is 2pm at Distinction Te Anau Hotel & Villas, 64 Lakefront Drive, Te Anau. If earlier check in time is required please request this at the time of booking.
Check out time is 10am. If a late checkout is required please request from Reception when you check in at hotel. Early check-ins and late checkout’s are not guaranteed and are at the discretion of Management / Reception Staff.
CHILDREN POLICY
Children’s age is 12 years and under. In the event where a rollaway is required and if available the extra person charge will apply.
SPA POOL & MASSAGE CLINIC CLOSURE
Please note that the spa pool is currently closed until further notice whilst they undergo repairs and maintenance. The Massage Clinic is also closed. We apologise for any inconvenience caused.
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